- To achieve high levels of customer satisfaction
- To consult tenants and involve them, wherever possible, in decision making about the service, standards and the monitoring of repairs
- To ensure that homes are in good and safe repair
- To comply with our legal obligations and codes of good practice
- To provide an efficient and cost effective maintenance service
- To maximise spending on planned maintenance and minimise the proportion of expenditure spent on day-to-day repairs
- To minimise re-let and void periods
- To use local contractors whenever possible
- Properties are free from statutory nuisance and comply with Building Acts, health and safety legislation and fire regulations.
Aims Of The service
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