North Wales Housing

An emergency is defined as something which could not have been foreseen and which could cause danger to health, residents' safety, or serious damage and destruction to property.

Emergency call out contractors will normally make safe to enable full and proper repairs to be undertaken during normal working hours. The types of work they attend include:

• Severe roof leaks
• Burst pipes
• Blockage of your only toilet
• Loss of electrical power or light
• Loss of gas
• Loss of heating in cold weather where there is no other form of heating available
• Loss of immersion heater if this is the only source for hot water.

We recognise that pensioners and vulnerable tenants will need special consideration in certain circumstances.

If a contractor is called out to carry out a repair as an emergency when an emergency repair is not justified then you are liable to be charged for all costs concerned.

Emergency repairs will be carried out within 24 hours.