North Wales Housing

At North Wales Housing, we understand that things will sometimes wear out or break in your home. We have a team of dedicated Customer Services Advisers and contractors who are here to help you when you need to report a repair.

On these pages, you will find out how to report a repair, how quickly your repair should be completed, and which repairs you are responsible for.

Download a copy of our Repairs Reporting Guide for Tenants here.

ROK - News Update

Following the announcement yesterday (8 November) that ROK has decided to put the company into administration, we are now working to ensure that there is continuity of service for all our residents directly affected by this action.

Who is affected?

ROK were contracted to provide our Reactive Repairs service in Conwy, the Gas servicing in Conwy, some planned kitchen replacements and the Out of Hours service.

What are we doing about it?

In the short term, North Wales Housing is using other contractors to cover these areas. We are discussing with ROK what the likely outcomes are if the company is sold and putting in place new arrangements that are in the best interests of NWH and its residents.

If you have any queries regarding outstanding works?

Please contact us on our usual number 01492 572727, or e-mail us at repairs This e-mail address is being protected from spambots. You need JavaScript enabled to view it