North Wales Housing

These Service Standards set out what we will do, and how quickly we will do it. These standards are our commitment to you and they explain the level of service you can expect from us in relation to the repairs service.

We will take repair requests over the phone from 9am to 5pm, Monday to Friday, and also on our website. We have an out of hours telephone line service for emergency service only.

Click here to find out how quickly your repairs will be completed.