Urgent repairs - 7 days
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These are repairs which materially affect the comfort or convenience of the tenant.
In certain circumstances these repairs could be treated as emergencies.
The list includes:
- Partial loss of electrical power or light
- Unsafe power, lighting socket or electrical fitting
- Partial loss of water or gas supply
- Loss or partial loss of space or water heating (November to March) Blocked or leaking drains, or soil stack
- Toilet blocked or not flushing
- Blocked sink, bath or basin
- Tap which cannot be turned
- Leak from water or heating pipe, tank or cistern
- Leaking roof
- Insecure external window, door or lock
- Loose or detached banister or hand rail
- Rotten timber floor, or stair tread
- Door entry phone not working
- Extractor fan not working in a kitchen or bathroom with no other venting.
Urgent repairs will be completed within five working days. You may be entitled to compensation if we fail to carry out urgent or emergency repairs on time after a second request to do so. This does not apply if we have been unable to gain access to your home to carry out the repair, or for particularly expensive jobs. Ask us for a copy of our compensation policy.
