North Wales Housing has a variety of Agency Managed Schemes across Conwy, Gwynedd and Ynys Mon. These properties were set up in agreement between North Wales Housing, Local Authorities and Care Agencies. These houses look to provide accommodation and support for people, that is focused upon individual needs.
These houses were set up in response to peoples ever changing needs and to provide safe accommodation whereby people can lead full and independent lives, with the help of their support workers. These homes provide supported living within local communities for our Tenants.
There are currently 31 Agency Managed properties across Conwy, 4 in Gwynedd and 4 in Ynys Mon. The properties provide supported living for people with a diverse mix of needs and the houses are to support people with the following needs:
The success of these properties relies on partnership working with partners across the counties and this is a list of some of the partners we work with:
We provide the properties and then complete the Housing Management for the Tenants. The Care Agencies then provide the day to day support, at various levels depending on the individuals needs. Many of the properties are specially adapted to ensure that we are meeting the needs of our Tenants to ensure they have full enjoyment of their homes.
Tenant Engagement is key to ensuring that we are providing the best possible service to our Tenants. We have Tenants from all walks of life and we try our best to meet everyone’s needs whilst giving consideration to other Tenants and staff. So we consult with our Tenants as regularly as possible to gather feedback on the services we provide. This is usually done on a one to one basis but we are looking to hold future events to get our Agency Managed Tenants together.
For information on Tenants Events across North Wales Housing, please visit our Tenants Zone.
There are Annual and Quarterly Reviews at each property. The Annual Reviews take place with Social Services, the Agencies and the Tenants once per year, at the property. This Review allows all parties to review the services provided with the property and discuss with the Tenants, how they feel about their home. It also helps us to maintain the properties, help resolve any issues and ensure that the homes we provide are suitable for the Tenants needs.
The Quarterly Reviews take place approximately every three months at the house, with the House Manager. This gives us an opportunity to meet regularly to complete the Housing Management and monitor and report any Maintenance issues. If there are any issues in between these reviews, the House Managers, their staff and the Tenants can report issues direct to North Wales Housing.
To contact North Wales Housing, please select the relevant link for contact details.