North Wales Housing

Responsibilities for all tenants include:

a) Your tenancy

You are responsible for keeping to the terms of your tenancy agreement, which include:

• Paying your rent and other charges due to us on time
• Reporting repairs and faults to us that are our responsibility to carry out
• Allowing us access to carry out repairs and any servicing work, especially the annual gas service work
• Not behaving in an abusive, aggressive or threatening way to any of our staff or contractors
• Not to harass or cause a nuisance to neighbours or other residents
• Living in your home as your main or only home and not using it, or allowing it to be used, for any illegal activity
• Not using your home as a base for running a business without our written permission
• Writing to let us know if you are going to be away from your home for more than 28 days.

b) Your home

You are responsible for the general care of your home including:

• Internal decorations
• Keeping your home in a clean and tidy condition
• Minor repairs
• Paying for chargeable repairs
• Your garden - including hedges.

c) Being a good neighbour

You must make sure that you, and anyone living in or visiting your property, do not cause a nuisance and annoyance, anti-social behaviour or domestic violence to anyone else.

Being a good neighbour includes:

• Not playing loud music or making excessive noise
• Being cooperative if a neighbour asks you to reduce noise
• Not using your home for illegal or immoral purposes
• Keeping your pets under control
• Parking so as not to restrict access to other people's homes.

If you live in a flat it is also important that you:

• Remember how closely you are living to other people and keep noise down, especially late at night
• Cooperate with your neighbours to keep communal hallways, stairs, landings and balconies clean
• Keep all passageways free from obstruction and do not leave refuse in communal bin areas unless it fits into the bins
• Do not throw anything from landings, balconies or windows
• Shut communal entrance doors behind you and never let anyone into the block who you don't recognise
• Don't use paraffin or calor/butane gas heaters in your flat as they are a fire risk.

What happens if you don't keep to your responsibilities?

If you don't keep to these responsibilities, (and to those given in more detail in your tenancy agreement) you will have broken your tenancy agreement.  We will work with you to try to sort out minor breaches.  For example, if you had neglected your garden but responded to our request to maintain it, that would put the matter right.

But for more serious breaches, like allowing your home to be used as a base for selling illegal drugs, we may take legal action and ask the court to give us back possession of the property.

For more information about any of your rights or responsibilities, please contact your Housing Officer.