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How are we performing?

Our Performance

North Wales Housing aims to achieve continuous improvement in service performance and customer satisfaction.

The Association’s Board and management monitor performance throughout the year and draw up service reviews, targets and action plans for each area.

  July to
September 2011
  October to
December 2011
 rent-arrears
3%   4%
 repairs-on-target 87%   83%
 waiting-list  1425    1557
 lettings-on-target  43    28