Home | About Us | How Are We Performing?

How are we performing?

Our Performance

North Wales Housing aims to achieve continuous improvement in service performance and customer satisfaction.

The Association’s Board and management monitor performance throughout the year and draw up service reviews, targets and action plans for each area.

  October to
December 2011
  January to
March 2012
  April to June 2012
 rent-arrears
4%   3.3%   2.7%
 repairs-on-target 83%   80%   79%
 waiting-list 1557   1693   1831
 lettings-on-target1 28   33   33