Our responsibilities

We like to look after our properties- it's part of the way we look after the people that live in them. So we're keen to provide you with a cost-effective, quick and efficient maintenance service - The Repairs Service Standard sets out how we deal with such things.

Nothing lasts forever, and that includes every part of your home. So when things get worn out or break due to age and normal useage, we'll replace them. If an item wears out or breaks down earlier than it should, it's either because it was defective or because it has been mistreated.

We'll take responsibility for faulty structures, services, fixtures, finishes or fittings that we have supplied in your home if they are defective and/or when they reach the end of their expected life.

Your side of the deal is to let us have access to your home when repairs or maintenance are needed, and to keep communal areas looking nice. We'll usually give you 24 hours' notice if we need access to your home, but if it's an emergency and we can't reach you, we might have to force entry. If we do, we'll be sure to leave your home secure when we've finished.

We know you'll take care of your home, but accidents happen. If you or members of your family, visitors or pets cause damage to any of the items that would normally be our responsibility to repair, it is likely that you will have to pay the cost of the repair or replacement. We're sure you'll agree that's fair.