Report A Repair

You can report all your repairs direct from your own home by telephone, email or online. Either way, one of our professional customer service advisers will be pleased to talk to you about what needs doing and let you know how quickly it will be done.

When you report a repair, please be ready to provide the following information:

  • Your name and address
  • Your contact telephone number
  • Times when someone will be at home to provide access for our trades people
  • As much information about the problem as possible
  • Whether you have reported the problem before.

During normal office hours

Please ring the Customer Services Team at:

Conwy area - Tel: 01492 572727

Write to Plas Blodwel, Broad Street, Llandudno Junction. LL31 9HL Email: customerservices@nwha.org.uk or report a repair online at www.nwha.org.uk

If you live in a property with a Warden or Scheme Manager you may report the repair to them.

Out of hours emergencies

NWH Emergency Helpline - Tel: 01492 572727

If you smell Gas, please ring Transco on 0800 111 999

If you cannot access water, or the property is in danger of flooding please ring 0800 052 0130. If your Electricity has completely shut down please ring 0845 2727999 for advice

Report a Problem

Is there a problem with your home?

Click here to report it >