Repairs Reports
| 
| 
On average all our repairs are being completed within the national target times of 24 hours for emergencies, 7 days for urgent repairs and 28 days for routine repairs. Therefore to drive further improvements we have set ourselves higher targets.
Repairs
|
2008/9 |
2009/10 |
2010 / 11 |
Target |
Performance |
Trend |
|
|
The average number of days to complete emergency Repairs |
0.5 days |
0.7 days |
1.0 days |
0.3 days |
 |
 |
|
The average number of days to complete Urgent Repairs |
3.5 days |
4.1 days |
6.2 days |
2.9 days |
|
|
|
The average number of days to complete Non-Urgent Repairs |
12.2 days |
13.1 days |
18.1 day |
12.2 days |
|
|
|
The percentage of tenants satisfied with our repairs service. |
97.4% |
97.4% |
96.3% |
100% |
|
|
