|A.||To what extent are we successfully becoming the organisation we have said we want to be? (Governance and Financial Management)||Board Score|
|1A||We place the people who want to use our services at the heart of our work – putting the citizen first (Tenant Engagement)||Developing|
|2A||We live public sector values, by conducting our affairs with honesty and integrity, and demonstrate good governance through our behaviour (Culture and Values, Delivery of Services in the Customers Language of Choice, Sustainability)||Developing|
|3A||We make sure our purpose is clear and achieve what we set out to do – knowing who does what and why (Robust Governance, Delivery of the Business Plan Vision)||Successful|
|4A||We are a financially sound and viable business||Developing|
|5A||We engage with others to enhance and maximise outcomes for our service users and the community(Strategic Partnership Working)||Successful|
|B.||To what extent are we delivering effective services which are designed around and respond to, the things that matter to our customers? (Landlord Services – how we deliver efficient and effective landlord services)|
|1B||We build and renovate homes to a good quality||Successful|
|2B||We let homes in a fair, transparent and effective way (Letting Empty Homes)||Successful|
|3B||We manage our homes effectively||Successful|
|4B||We repair homes in an efficient, timely and cost effective way (Reactive Repairs and Planned Maintenance)||Developing|
|5B||We provide fair and efficient services for owners||Successful|
These scores have been allocated by the Landlord Services Board in December 2015 based on a full self-evaluation.
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