Changes to service and contacting us

Due to recent Coronovirus government guidelines, all our offices are closed to visitors and staff will be working from home.

Contact Us

The best way to contact us is by phone and email:

Tel: 01492 572727

Email: [email protected]

Responding to written communication through the postal system may take us longer because the office is closed.

Repairs service

The Maintenance team have entered the green phase for repairs and are carrying out non-emergency repairs again. 

The team will begin to undertake works to property shell e.g. doors, roofing, gutters, painting and some internal works if social distancing can be managed.  

There is big backlog of jobs that the team is working through; we are prioritising these based on risk and the length of time they were initially reported. The Customer Services Team will be in touch to arrange an appointment with you to arrange these. Thank you for your patience as we work through the backlog of jobs.

We would like to ask that when the Team are attending these jobs that you could please ensure social distancing rules. The Team will also be suitably equipped to maintain everyone’s safety. In the meantime we thank you for your patience. 

We will review the situation regularly keeping to Welsh Government guidelines. We will post any updates on this page and our Facebook and Twitter page will be updated.