Change in our repairs service due to Coronavirus

Due to the Coronavirus outbreak we will only be carrying out emergency repairs and gas servicing until further notice. We are sorry for this disruption in normal service; we have made this decision to protect you, our colleagues and the wider community from the risk of spreading Coronavirus.

We would like to assure you that we are taking appropriate measures to keep you and our colleagues safe during these visits.

What is classified as an emergency repair? 

An emergency repair is:

  • Total loss of power
  • Communal lights not working
  • Insecure properties
  • No hot water
  • Blocked toilet or drain
  • No heating
  • Fire alarm failure
  • Structural issues to property causing safety concern
  • Uncontrollable water leak
  • Failure of door entry system

These repairs will keep you safe in your home during an emergency.

We are sorry that we can’t take bookings for non-emergency repairs. We understand this is inconvenient. However, we are following Government advice to minimise contact to reduce the spread of the virus and diverting all available resources to annual gas and electricity checks and emergency repairs, when people need it most.

If you have a non-emergency repair booked in the next few weeks, we will be contacting you to cancel the booking and rearrange an appointment at a time to suit you.

We will resume our usual repairs service as soon as we can. Please keep an eye on our website www.nwha.org.uk or Facebook and Twitter for all updates.

We are here to support you and answer any questions you have. Please contact us on 01492 572727 or emailing [email protected].