A new Resident ‘Scrutiny Panel’ is supporting a North Wales housing association with key advice and guidance, contributing to the organisations governance and management.
The panel of nine, each of whom live in North Wales Housing’s homes across the region were appointed as panel members some six months ago and following a period of training, have completed their first topic review focused on NWH’s Anti-Social Behaviour procedures and service standards.
The Panel meet regularly with officers and to review performance and discuss any issues and areas for improvement. The Panel was formed with the aim of strengthening lines of communication between North Wales Housing and its tenants to gain vital information, feedback and opinions from those at the heart of the service.
Paul Diggory, Chief Executive of North Wales Housing said:
“As our customers and the main users of our services, who knows better than our tenants about what we need to be doing to improve”
The Panel are presented with information analysing the performance of services, supported by feedback gathered from tenants and other service users across the housing portfolio. In this way, the Residents’ Scrutiny Panel will be able to represent the views of all tenants, not just those on the Panel.
Paul continued:
“The Panel’s recommendations on anti-social behaviour were presented to our Board and after discussion involving some of the the Panel, were all accepted. This will help the role of the Scrutiny Panel gather momentum as we establish a working pattern and open lines up new lines of communication between tenants and ourselves. I believe that this group will play a very important future role within the organisation.”
