Resident satisfaction survey

We will be carrying out a survey between October and December to find out how satisfied our residents are with North Wales Housing. This will cover all service areas and will help shape and improve the services offered by us.

This survey will be carried out by a company called ‘ARP Research’ on our behalf. You may be contacted by them via text, email or post, depending on the method selected during a recent Tenant Profiling exercise.

If you have any queries about the survey please contact us on [email protected]or call 01492 572202.

Enter a prize draw to win shopping vouchers worth £50!

We have recently reviewed and tested the affordability of the rents and service charges we currently charge and are extremely pleased to announce that every single one of our rental charges are passing the affordability criteria.

The measure we have used is a tried and tested, popular and widely used affordability model developed by The Joseph Roundtree Foundation which states that rent is affordable if it is no more than 28% of a tenant’s income or 33% of the income if a service charge is also charged.

Naturally, we don’t have details of all our tenants’ income, therefore, we have used the Real Living Wage to calculate this as we feel that the majority of our working tenants will be earning this rate of income given the Welsh Government’s drive to pay staff the Real Living Wage.

We are extremely pleased to be sharing this news, but we need to know how does this feel for you? Is our assessment something shared by you? We are very eager to have your opinion on this and on the services you receive from North Wales Housing through answering survey below. North Wales Housing tenants completing the survey will enter the prize draw!

Survey link

We need you to champion the tenants voice

We have an exciting opportunity to join our Tenants and Communities Panel!  You could be an existing North Wales Housing tenant, or a member of our Community.


  • Having a real say in the services we deliver to tenants
  • Driving forwards positive change
  • Learning new transferable skills
  • Meet new people

“I have found it great fun, and really interesting, to be involved in decision making, and have influence over many things that affect me directly, in the home that I live.

Don’t hesitate to get involved, it is so worth it!”

Tenant member – Carol 

We’ll support you

Not sure if you’ve got the right skills? Don’t worry, we’ll support you! You will receive training and mentoring to help you grow your skillset.

Not sure if it’s for you?

If you’re not sure this is for you, but still want to have your say, we have other opportunities to have your voice be heard.

Find out more

If you would like to find out more about the role, or simply want to sign up, contact Iwan on [email protected] or 01492 563232.

Tenant Participation Survey – a chance for NWH tenants to win a £20 Love2shop gift!

We will be developing a new Tenant Participation Strategy and would appreciate the input of our tenants.

Tenant participation occurs when social landlords share information, ideas and decision making with tenants’ working with them to agree on things such as how their homes and local environment should be managed, what services and service improvements are needed, priorities and how we can work together to achieve these.

The strategy will tell you how we will achieve good tenant involvement, how we are going to consult with you and use your views, and how we are going to work with you so that you can influence what we do and hold us to account.

You can complete the survey using the below link and be in with a chance to win a £20 Love2shop gift. This survey is open to NWH tenants only.

If you wish to someone about this survey, please contact Iwan Evans on 01492 563232 or [email protected]

Have your say about the new affordable homes in Plas Penrhyn

North Wales Housing and Adra will be available at this virtual event to give information and receive feedback from the local community about the Plas Penrhyn development in Penrhyn. The Plas Penrhyn scheme includes eight 3-bed and eight 2-bed houses, four 2-bed bungalows and one 2-bed bungalow with wheelchair access, all with designated parking.

We would like to invite you to a virtual webinar with Adra and North Wales Housing, to see the plans and talk through the proposals.

Date:  Thursday 28th January (7.30pm – 8.30pm)

How to register for the webinar

Register for the webinar here:

If you can’t attend but would like to submit any questions about the scheme ahead of a virtual webinar please email your questions to [email protected].

Helping people to have a home that meets their needs

Tyfu Tai Cymru, part of the Chartered Institute of Housing in Wales, are carrying out research to understand how we may be able to better help tenants who may want to move now, or at some point in the future.

Please complete the survey here

Your response to this survey will be completely anonymous. If you have any questions or concerns, please contact [email protected] or [email protected].

Have your say about your rent

Would you like to enter a prize draw for a chance to win a £20 Love2Shop gift card!?

If you are a North Wales Housing tenant, we would be grateful if you could complete the survey within the link below. You will be entered into a prize draw for a chance to win a £20 Love2shop gift voucher.

Last year the Welsh Government gave Housing Associations the ability to raise rents by up to 1% + CPI (inflation based on September prices) for the next 5 years. If we applied this maximum rate the rent increase from April 2021 would be 1.5%.

This year has been like no other and we understand the impact the pandemic has had on all our lives and finances. We appreciate how difficult this year has been and the consequences are likely to run in to the New Year, therefore we are proposing a rent freeze from April 2021 to March 2022.

We are obliged to hold a consultation for rent increases; however, we have been unable to do this for some time due to factors outside of our control. As we have a 5-year commitment from Welsh Government we will undertake rent consultations, starting with this year.

With every consultation there are options therefore we are proposing the following options for rent levels between April 2021 and March 2022

  • No increase
  • 5% increase
  • 1% increase

Please be assured there will be no fall in service levels if the ‘no increase’ option is the preferred option.

The link to complete the survey is here –

The survey closes on the 13th of January 2021.

If you wish to speak to someone at North Wales Housing about this survey, please contact Iwan Evans on 01492 563232 or [email protected]

Tenant survey results

In March we carried out a tenant survey. Carried out by an external company, the survey was sent out to all North Wales Housing tenants. We wanted to find out what you thought about all areas of NWH, from your home, repairs and the service we provide.

Thank you to all of you who completed the survey. We are now pleased to share the results with you in this Residents Summary Report.

Everyone who completed the survey was entered into a prize draw to win a Samsung tablet. The winner was selected at random, and we can reveal the winner is… Mr Haywood at Bron Bethel, Rachub. Congratulations Mr Haywood, we’ll be in touch to arrange delivery of your brand new tablet.

If you have any questions about the report please get in touch with us on 01492 572727.

Join our new Tenants Forum and have a say

Join our new Tenants Forum and have a say in how North Wales Housing is run!

The Forum will meet with North Wales Housing staff online, and provide you with an opportunity to obtain information, and influence our decision making.

We will aim to dedicate each meeting to a particular topic, allowing members to learn more about North Wales Housing, and provide input and feedback to improve the services we provide. The meetings will be held in friendly and relaxed atmosphere.

Due to Covid 19 restrictions we are looking to hold these meetings via video chat. Full support will be given to interested tenants in joining these meetings

To join register your interest or learn more about the Tenants & Communities Panel and the Tenants Forum, please contact Iwan Evans on 01492 563232 or [email protected]