Join our new Tenants Forum and have a say in how North Wales Housing is run!
The Forum will meet with North Wales Housing staff online, and provide you with an opportunity to obtain information, and influence our decision making.
We will aim to dedicate each meeting to a particular topic, allowing members to learn more about North Wales Housing, and provide input and feedback to improve the services we provide. The meetings will be held in friendly and relaxed atmosphere.
Due to Covid 19 restrictions we are looking to hold these meetings via video chat. Full support will be given to interested tenants in joining these meetings
To join register your interest or learn more about the Tenants & Communities Panel and the Tenants Forum, please contact Iwan Evans on 01492 563232 or [email protected]
We want to put our tenants at the heart of everything we do… Get involved and have a say on how North Wales Housing is run!
Why get involved?
- Have a real say in your housing services and play a part in decisions that affect your home and the area you live
- You can learn new skills
- You can meet other residents and take part in new activities – you may even have fun!
- See the ideas and concerns you raised put in to practice to benefit a wide range of people
- Get to know North Wales Housing staff and put a face to the name
Tenants & Communities Panel
The Panel consist of Board members, tenants and staff, and meets every two months (currently via video chat due to Covid 19). The Panel has this responsibility for scrutinising our services and performance to ensure all residents receive the highest possible standards of service.
Full support and training will be given to new members.
Tenants Forum
The Forum will meet with North Wales Housing staff, and provide you with an opportunity to obtain information, and influence our decision making.
We will aim to dedicate each meeting to a particular topic, allowing members to learn more about North Wales Housing, and provide input and feedback to improve the services we provide.
Due to Covid 19 restrictions we are looking to hold these meetings via video chat. Full support will be given to interested tenants in joining these meetings
More Information
To join register your interest or learn more about the Tenants & Communities Panel and the Tenants Forum, please contact Iwan Evans on 01492 563232 or [email protected]
Do you need a new affordable home?
You have the opportunity to express your interest for a new affordable home at an open day held at:
St David’s Church Hall, Penrhyn Bay
Friday 28th of February 2020 between 3.00pm and 6.30pm
Download poster
Thanks to all 625 residents (31%) who took part in our STAR (Satisfaction of Tenants And Residents) survey between April and May 2019. It was a ‘lite’ version of the usual survey – shorter and sent to general needs tenants only. Mr Ryan of Ewloe Dive won the prize draw of a Samsung Galaxy Tablet.
The Results
The table below shows our key results and compares them to our results for general needs tenants 2 years ago, and the benchmark (the average satisfaction rates of social housing providers.)
Our results show room for improvement. Overall satisfaction remains unchanged compared to 2 years ago but below the average, whilst in all other areas satisfaction has fallen. This fall is statistically significantly in four areas – value for money of rent, last completed repair, neighbourhood as a place to live and ground maintenance. In all areas we score below the benchmark average, with listens and acts on views and grounds maintenance service being furthest from the benchmark.
How do we plan to improve?
- Customer Services training for all staff during 2019/20.
- Provide tenants with more information regarding service charges.
- Introduce new satisfaction surveys for our grounds maintenance service and for complaints of anti- social behaviour.
- We will respond to negative feedback from surveys, to both rectify the immediate issue and learn for future service improvement.
We’re reviewing our website and want our tenants’ opinion on what it looks like.
Complete this survey and enter a prize draw to win £40 worth of high street vouchers!!
https://www.surveymonkey.co.uk/r/3C7622W
If you would like to know more about other opportunities in getting involved and having your say with North Wales Housing, please contact Iwan Evans on 01402 563232 or [email protected]
We are carrying out a short tenant satisfaction survey and want to know what you think about North Wales Housing.
Complete this survey and be in with a chance to win a Samsung tablet.
Survey Link: https://arpsurveys.co.uk/nwh/w
Please take the time to complete this survey, it will help us shape and improve the services offered to you.
This survey will be carried out by a company called ‘ARP Research’ on our behalf. You may be contacted by them via text, email or post, depending on the method selected during a recent Tenant Profiling exercise.
Got a question? Get in touch!
If you have any queries about the survey please contact us on [email protected] or call 01492 572202.
Gwynedd Council is consulting on a new system for the allocation of social housing. After reviewing the opinions and comments of the public and after conducting a review we recommend the introduction of an allocations system based on needs ‘banding’ in 2019. The new policy would cover lettings by Cartrefi Cymunedol Gwynedd, Grŵp Cynefin and North Wales Housing.
More information is provided here about the system they intended to introduce, as well as a link to the survey.
We want to put tenants at the heart of everything we do. To do that we need as many tenants as possible to get involved and have their say on how North Wales Housing is run.
How can you provide your input?
Join our Residents’ Advisory Panel or Sounding Board
What is the Residents’ Advisory Panel?
The Residents’ Advisory Pane is a group of North Wales Housing residents with responsibility for reviewing and monitoring our services and performance to ensure all residents receive the highest possible standards of service.
The panel meet every two months and full training and support is provided along with travel expenses.
Being a member of the Panel is a real opportunity to voice your opinion and influence how North Wales Housing is run. The panel are a friendly and welcoming group so we think you’ll have fun!
What is the Sounding Board?
This is a database of tenants who are interested acting as a ‘reader’ of leaflets, forms, policies etc. and providing feedback.
By being a member you will be able to take part in occasional surveys, focus groups, and hear about new ways of getting involved as they develop.
When taking part you also enter prize draws to win some high street vouchers!
Why get involved?
- Have a real say in your housing services and play a part in decisions that affect your home and the area you live.
- You can learn new skills
- See the ideas and concerns you raised put in to practice to benefit a wide range of people
- Get to know NWH staff and put a face to the name
For more information please contact Iwan Evans on 01492 563232 or [email protected]
We ran our resident satisfaction survey between November and December 2017. This survey has helped us understand what you think of our homes, neighbourhood and our services.
Click here to view a summary of what the main survey results were.
We are developing a new Tenant Participation Strategy and would appreciate your input.
Complete this survey and enter a prize draw to win £50 worth of high street vouchers!!
https://www.surveymonkey.co.uk/r/7CLW8HL
What is Tenant Participation?
Tenant participation occurs when social landlords share information, ideas and decision making with tenants’ working with them to agree:
- how their homes and local environment should be managed
- what services and service improvements are needed
- priorities
- how we can work together to achieve these
