NWH sign This is Housing pledge

North Wales Housing are extremely pleased to have signed the This is Housing pledge, showing our support to the campaign by CHCymru.

Community Housing Cymru, with the help of housing associations across Wales, launched a campaign called ‘This is Housing’ to celebrate the ambitious housing sector and the fantastic career opportunities it brings.

Helena Kirk, Chief Executive said:

“We have signed the pledge because we believe a career in housing is extremely rewarding and makes a big difference to many people’s lives. Together we want to give a voice to the sector and promote the breadth of roles available”

Visit the website https://thisishousing.wales/ to find out more about what the careers are really like from the people who work in housing, learn what you need to get into the career you want and the best ways to apply for jobs in social housing, and find out about what housing associations do and where they are based.

Easter opening hours

North Wales Housing will be closed from Friday 2nd April 2021 – Monday 5th April 2021, re-opening on Tuesday 6th April 2021.

Only emergency repairs will be done during this time. These can be reported by calling 01492 572727.

We hope you have a nice weekend.

Tenant survey results

In March we carried out a tenant survey. Carried out by an external company, the survey was sent out to all North Wales Housing tenants. We wanted to find out what you thought about all areas of NWH, from your home, repairs and the service we provide.

Thank you to all of you who completed the survey. We are now pleased to share the results with you in this Residents Summary Report.

Everyone who completed the survey was entered into a prize draw to win a Samsung tablet. The winner was selected at random, and we can reveal the winner is… Mr Haywood at Bron Bethel, Rachub. Congratulations Mr Haywood, we’ll be in touch to arrange delivery of your brand new tablet.

If you have any questions about the report please get in touch with us on 01492 572727.

NWH committed to ending stigma about mental health

NWH Chief Executive Helena Kirk signed the Time to Change pledge on Friday 2nd October, formalising our commitment to change the way we think and act about mental health at work.

Helena explained:

“Signing up to the Time to Change Wales Pledge demonstrates our organisation commitment to creating a workplace free from mental health stigma and discrimination, to change the way we think and act about mental health at work.

We want to make it commonplace for employees to say “I’m struggling”, “I’m working too much” or “I need support” in the workplace without the fear of negative consequences.”

As most of our waking hours are spent at work, our working environment can play a big part in our health and wellbeing. This year has been particularly challenging, and NWH recognise this and have invested time in the health and wellbeing of staff as part of their People Strategy.

Lynne Williams, Head of People explained:

“We have a dedicated Health and Wellbeing group that promotes health and wellbeing to staff in a fun and engaging way. We want staff to take care of themselves, so they can be the best versions of themselves.

We have also invested in training relating to this; 37 staff are now iact trained Managers, giving them the tools to help manage and promote positive mental health in the workplace.”

However NWH recognise that there’s a lot more to do, and the signing of the pledge is only the next step in their journey.

Annual Review: Time to look back at 2019 – 2020

It’s that time of year again, the time for the Annual General Meeting where shareholders come together to discuss Governance matters. This year will be the first time the meeting will be held online due to Covid-19.

The AGM gives us an opportunity to look back at the year gone by, reflect on its challenges and celebrate its successes. We have put together this Annual Review which summarises the year well. Click on the image to view:

Annual Review 2019 2020

We welcome feedback. If you have any questions or feedback on this Annual Review please get in touch [email protected] or 01492 572727

New Chair announcement

Catherine Dixson was appointed North Wales Housing’s new Group Board Chair this January following a vigorous interview process which included being interviewed by a panel of tenants.

Catherine is Chief Executive of Muir Group Housing Association based in Chester.

She previously worked at GreenSquare as Executive Director (Organisational Development & Corporate Services) in Wiltshire and prior to that as Director of Business Support with Synergy Housing based in Dorset.

Catherine has many years’ experience in housing and working for a local authority in education, social services and the fire and rescue service.

Commenting on her appointment, Catherine said:

“I’m delighted to have been appointed Chair.  It’s an exciting time to be joining the organisation as it explores its future strategy, growth and development opportunities.  I look forward to meeting and working with everyone and making a positive contribution to North Wales Housing’s future”

Holyhead development progresses

Work has progressed extremely well at our Canada Gardens development in Holyhead, and we hope that 15 out of the 25 houses and flats will be completed and handed over in May 2020.

We recently visited the site with one our funders, Principality. The progress on site since our last visit was amazing and we can really see the end in sight!

Interested in living in one of these properties? Contact Anglesey Council on:

  • Housing Services, Council Offices, Llangefni, Anglesey LL77 7TW
  • 01248 750057

Happy Birthday 45th Birthday to us

North Wales Housing were 45 years old this year; a great achievement in the housing sector.

A tree was planted at the front of Plas Blodwel to celebrate.

A short video was also put together; you can watch it here.

Changes to tenant participation groups

The Residents’ Advisory Panel had its last meeting in its current form in July 2019, and has now merged with the Landlord Services Committee. This new group is called the Tenants and Communities Panel, a combination of RAP members and Board members, meeting every two months.

Why merge?

  • Reduce duplication from the two groups
  • Ensure more representation of views from tenants
  • Strengthening the role of tenants within our governance structure

Overall Role of the new Tenants & Communities Panel

  • Scrutinise and review how effectively the Corporate Plan and strategies are translated into action and performance for customers and communities.
  • Scrutinise services, ensuring that the voice of residents is heard and their needs are met.
  • It will address the continuous improvement of operational policies and procedures and the opportunities for customer access to services, customer feedback and customer led scrutiny.

You can meet the Tenants and Communities Panel members here.