Online career hour event gives people the opportunity to make a difference in 2022 with a new career

People looking to make a fresh start and a new career in 2022 are being invited to attend a special event to find out how they can make a difference in our communities with a job at North Wales Housing (NWH).   

NWH will host an online Career Hour Event on Wednesday 2 February at 1pm-2pm so people can find out more about working in the social housing sector and the careers available at NWH. 

Online Career Hour event  

When: Wednesday 2 February , 1-2pm  

Location: Online 

More information 

During the event different teams will give you an insight into what they do and what it’s like working in the housing sector and at NWH, as well as find out more about exciting vacancies coming up.   

It is an exciting time to join NWH, we’ve got some exciting plans for the future and are creating new roles.  Come and join us and make a difference.  


Want to attend? Register your interest at [email protected] 

High volume of calls due to storm damage

We are receiving a high number of calls due to reports of storm damage following the weekends storm.

Please bear with us as we try to assist; call waiting time may be longer than expected over the next few days. You can also log repairs by emailing [email protected] or using MyNWH via our website.

Notice: Call recording will be coming into place

From 22nd November 2021 all calls to the Customer Services Team will be recorded.

The primary purpose for call recoding is for training and awareness. Recorded calls will also be used for quality monitoring and/or complaint handling. This will mostly be used by our Customer Service team; it may also be used as evidence when allegations are made.

Calls will be monitored and stored so that they can be referred to at a later date for up to 90 days. Calls may be retained for a longer period of time, in some circumstances, if staff have downloaded the calls within those 90 days. Their retention will then become subject to the Document and Data Retention Policy.

For more detail you can read our Privacy Notice and Call recording Policy here

Nominate neighbour to win Christmas Hampers!

North Wales Housing tenants are being invited to ‘Nominate a Neighbour’ who they believe deserves an early Christmas surprise and hamper full of goodies.

Do you know someone who’s been a good neighbour? A valued member of the community? Someone who’s gone that extra mile? Someone who deserves some extra Christmas cheer?

As a North Wales Housing tenant, you can nominate another tenant to be in with a chance to win a Christmas hamper.

The deadline for nominations is Wednesday the 1st of December 2021.

The quickest way to nominate is via email [email protected] or alternatively please call 01492 572727.

When making your nomination please confirm your name and address, the name and address of the person your nominating, and also the reasons why you are nominating that person.

Good Neighbour winners revealed

Thank you to everyone who entered the Good Neighbours competition.

We can now reveal that the winners are… Amy Hale of Gerddi Canada, Holyhead and Cliff Astill of Cae Clyd, Llandudno.

Find out why they were selected by reading a summary of their nominations below:

Amy Hale of Gerddi Canada, Holyhead

Amy was nominated by a neighbour who said – She does so much for myself and the neighbourhood and also for all the children. Especially throughout the summer just gone.

Cliff Astill of Cae Clyd, Llandudno

Cliff was nominated by a neighbour who said – He does a lot on the estate and is a lovely person. He always keeps an eye on everyone in our block, and takes the bins out each week. Nothing is too much trouble for him and he’s always ready to help with anything he can.

Thank you again to everyone who entered. Keep an eye out for the next NWH competition.

Changes to Universal Credit

The current increase in Universal Credit and Working Tax Credit of £20 per week, that has been paid throughout the pandemic, is due to stop at the end of September.

Please note that if you receive these benefits your income will reduce by £20 per week, or £86.67 per month before October 2021.

There is ongoing work taking place to try and encourage the Government to keep the uplift but at the moment this reduction is due to come into force at the end of September 2021.

If you require any help with budgeting to get used to this reduction in your income please contact the Rents Team on 01492 572727.

Do you have a Good Neighbour you want to reward?

Do you know someone who really makes a difference to where you live? Are they always keeping an eye out for their neighbours and ready to lend a helping hand when needed?

As our tenant you can nominate another North Wales Housing tenant for a prize, giving them the chance to be presented with £50, and as a thank you for nominating an award winner you will also be given a £10 shopping voucher.

If you know of a tenant who goes that extra mile to help others, we would like to hear from you!

Closing date: 15/10/2021

NWH Gardening Competition Results 2021

The votes are in, the judges have spoken; the NWH Gardening competition winners have been revealed!  

Best Garden 

1st Tomos Williams, Cwm Teg 

2nd (Joint) Paul Halford, Bryn Eglwys and Agnes Jones Cwrt, WM Hughes 

3rd (Joint) Laszlo Keri, Llys y Coed, Jean Hayward Hafod y Parc and Ann Clegg Hafod y Parc 

Most Improved Garden 

1st Claire Davies, Y Gilan 

Best Kept Communal Space/Garden 

1st (Joint) Pat Law and Geoff Palmer, both Ty John Emrys, and Taverners Court residents – Shirley Thomas, Val Conway, and David John Griffths 

2nd (Joint) Brian Edwards, Monte Bre and St Mary’s residents 

3rd Llys y Coed residents – Brenda and Geoff Uttley, Donald Blackman, and Leslie Evans  

Best Container Garden (pots,baskets, window boxes etc) 

1st Liliana Owen, Llys y Coed 

2nd Roger Sowersby, Llys y Coed  

Thank you to everyone who took part, your gardens all look amazing! 

We need you to champion the tenants voice

We have an exciting opportunity to join our Tenants and Communities Panel!  You could be an existing North Wales Housing tenant, or a member of our Community.


  • Having a real say in the services we deliver to tenants
  • Driving forwards positive change
  • Learning new transferable skills
  • Meet new people

“I have found it great fun, and really interesting, to be involved in decision making, and have influence over many things that affect me directly, in the home that I live.

Don’t hesitate to get involved, it is so worth it!”

Tenant member – Carol 

We’ll support you

Not sure if you’ve got the right skills? Don’t worry, we’ll support you! You will receive training and mentoring to help you grow your skillset.

Not sure if it’s for you?

If you’re not sure this is for you, but still want to have your say, we have other opportunities to have your voice be heard.

Find out more

If you would like to find out more about the role, or simply want to sign up, contact Iwan on [email protected] or 01492 563232.