Customer Care Charter

North Wales Housing (NWH) is committed to providing a high level of customer service. We recognise that anyone who contacts us expects and deserves a high standard of customer service.

That is why we have put together this Customer Care Charter. It outlines what NWH will do, what to expect when you call, email or visit our office and when we visit you. The charter also tells you how we manage comments and complaints.

Download: Customer Care Charter