Anti-social behaviour (ASB)

At North Wales Housing we understand how important it is for you to be able to live peacefully in your home and it is our duty to make sure you can.

Anti-social behaviour is behaviour which is capable of causing harassment, alarm or distress to a person in a different household from the complainant and which is related to the housing management role of a landlord. A few examples of behaviour that could be considered anti-social are:

  • Noise nuisance, to include rowdy drunken behaviour
  • Intimidation and harassment
  • Dogs fouling in public areas
  • Using homes to sell drugs, or for other unlawful purposes
  • Nuisance from vehicles, including inconsiderate parking and abandoned cars

By signing your tenancy agreement you have agreed not to behave in a way that’s considered anti-social.

We will try to resolve problems if you are not able to sort them out by talking to the person(s) who may be upsetting you. If there is sufficient evidence and other management methods have not solved the problem, we will consider taking legal action against any tenant, leaseholder or any other person.

ASB Service Standards

  1.  We will respond to all reports of ASB within 5 working days and the named officer dealing with the matter will follow this up in writing
  2. We will respond to urgent reports of racial harassment, domestic violence, hate related incidents and complaints where there is a risk of violence and/or damage to property within 24 hours of it being reported to us
  3.  Throughout the investigation, as a minimum, a named officer will provide you with an update every 10 working days
  4. In the event that the problem is dealt with or evidence does not exist (or cannot be obtained), you will be informed in writing that the case is closed giving the reasons. For data protection reasons, we may not be able to give you full details of our actions

Report ASB via the below link. You can also report ASB to your Housing Team.