We are committed to improving performance in all areas of our business.

Visit How are we performing and find out how we are performing, what we have done well and what not so well. We are particularly keen to provide the best customer service possible, and monitor customer service performance closely. You can also read the Welsh Government’s Regulatory opinion of us which will give their perspective on our performance.

Each year we also produce an annual review, looking back at the year and summarising our achievements.