Mission
Transforming lives with great homes, quality services and support.
Vision
Making a difference providing homes in communities where people love to live.
Values
Our values and standards are what make us North Wales Housing. They are what we stand for. All our people work to these values that collectively sum up the character of the organisation. Our values drive our decision making on a daily basis and the way we act will embody our values.
We are One Team
We believe we can achieve more together. We are united in what we do and are proud of what we achieve together. We collaborate with colleagues, partners and the community, identifying shared goals and solving problems together to achieve the best outcomes we can. We support each other and work hard to communicate and build positive relationships, having fun where we can as a team.
We build Trust
We are honest, consistent and reliable. Empowering professionals to deliver what we say we will and do the right thing. We monitor our performance and correct our mistakes. We create an environment where our people are valued and can be authentic. Trust is the foundation of every interaction.
We are Open
We are open to all and closed to prejudice. We value diversity and work hard to create an environment where people feel comfortable so they can bring their best. We communicate well so that we are easily understood and to encourage feedback, participation and involvement. We are open to change, new ideas, best practice and innovation to help us progress and tackle our challenges.
We Learn
We are curious and focused on how we can do better. We listen to learn, understand, be informed and re-evaluate. We welcome feedback and see our mistakes as opportunities to improve. We encourage people so they can realise their potential, feel fulfilled and make a positive impact. We take time to review, reflect and celebrate our successes.
We are Fair
We make sure our policies, practices and the way we work is inclusive and accessible and help us to do the right thing. We are balanced in our decisions, leading by example we treat people with respect. We take time to understand and promote equality, eliminate discrimination and foster acceptance. We seek fairness for others, championing and supporting those marginalised and vulnerable in our communities.
