Vision and Values


Transforming lives with great homes, quality services and support.


To make a difference to people’s lives, by providing homes to be proud of and creating communities in which they can thrive.


Our values and standards are what make us North Wales Housing. They are what we stand for. All our people work to these values that collectively sum up the character of the organisation. Our values drive our decision making on a daily basis and the way we act will embody our values

  • Open… we are transparent in the way we work and make decisions.
  • Trust… we do what we say we will do. We behave with honesty and integrity.
  • Responsive…to our customers, staff and partners needs and aspirations
  • Fairness… we’re open to all, but closed to prejudice. We will actively promote equity and respect diversity.
  • Learning…we look for better ways in the future.  We acknowledge when we make mistakes and learn from them. We look outward to learn from others.