Meet the Rents Team

North Wales Housing have a friendly Rents Team that are on hand to help you.

If you’re struggling to pay your rent, it’s very important that you contact us as soon as possible.  We are here to help and will assess the situation and give you help and advice. If we can’t help we can refer you to an outside agency who can help you, or advise on the best websites or agencies to contact.

We also have a Help and Support section full of advice and a budget calculator that might be useful to you. My Home is also a useful guide to help you make the most of your money.


Karlene WEB

Karlene Jones

Rents Co-Ordinator

Phone: 01492 563279

Email: [email protected]




Nicky Thomas

Welfare and Financial Inclusion Officer

Phone: 01492 563297

Email: [email protected]



Stephen Kay

Assistant Welfare and Financial Inclusion Officer

Phone: 01492 563213

Email: [email protected]


Rhian Hughes

Rents Legal Officer

Phone: 01492 563237 Monday and Friday or 01248 388911 Tuesday, Wednesday and Thursday

Email: [email protected]


You can email us with any queries or to request a Direct Debit Form, Payment Card or to arrange a home visit. Contact us on 01492 572727 or [email protected], we are here to help you.

Standing Order

Set up a standing order to make sure you never miss a payment. Set one up with your bank online using these details (Please include your tenancy reference). The bank is Lloyds:

Sort code number 30-95-42

Account number 89410968