Meet the Rents Team

North Wales Housing have a friendly Rents Team; we’re not here just to take your rent, we’re here to help you. We have a Welfare and Financial Inclusion team who are on hand to give you help and advice, on anything from budgeting, benefits and how to get the best utility rates. Want to meet them face to face to discuss something? Make an appointment and they’ll either come to you or meet you in our office. Information here.

We also have a Help and Support section full of advice and a budget calculator that might be useful to you, as well as My Home, a really useful guide to help you make the most of your money.

Struggling to pay your rent?

If you’re struggling to pay your rent, it’s very important that you contact us as soon as possible.  We are here to help and will assess the situation and give you help and advice. If we can’t help, we can refer you to an outside agency who can help you, or advise on the best websites or agencies to contact.

Karlene WEB

Karlene Jones

Rents Co-Ordinator

Phone: 01492 563279

Email: [email protected]

Martin Williams

Assistant Rents Officer

Phone: 020 4517 7770

Liam Cain

Assistant Income Officer

Phone: 01492 563230

Email: [email protected]


Nicky Thomas

Welfare and Financial Inclusion Officer

Phone: 01492 563297

Email: [email protected]

Rhian Hughes

Rents Legal Officer

Phone: 01492 563237 Monday and Friday or 01248 388911 Tuesday, Wednesday and Thursday

Email: [email protected]

You can email us with any queries or to request a Direct Debit Form, Payment Card or to arrange a home visit. Contact us on 01492 572727 or [email protected], we are here to help you.

Standing Order

Set up a standing order to make sure you never miss a payment. Set one up with your bank online using these details (Please include your tenancy reference). The bank is Lloyds:

Sort code number 30-95-42

Account number 89410968