Report a Repair

You can report all your repairs direct from your own home by telephone, email or online. Either way, one of our professional repairs advisers will be pleased to talk to you about what needs doing and let you know how quickly it will be done.

If you have an emergency repair please telephone 01492 572727, do not use the form below or email.

My NWH – Tenant Portal

My NWH is North Wales Housing’s tenant portal, where you can view and update details about your account as well as log and track repairs. Logging repairs here will give you a trackable job number and you can view updates about your repair.

Click here to report a repair 

Online Form

Report a Repair Form

Telephone – 01492 572727
During normal office hours

Please ring the Repairs Team at:

Conwy area – Tel: 01492 572727

If you live in a property with a Warden or Scheme Manager you may report the repair to them.

Out of hours emergencies

NWH Emergency Helpline – Tel: 01492 572727

If you smell Gas, please ring National Grid on 0800 111 999

If you cannot access water, or the property is in danger of flooding please ring 0800 052 0130. If your Electricity has completely shut down please ring 0845 2727999 for advice.

Email – [email protected]
Post – Plas Blodwel, Broad Street, Llandudno Junction. LL31 9HL
Emergency Information

NWH Emergency Helpline – Tel: 01492 572727

If you smell Gas, please ring Transco on 0800 111 999

If you cannot access water, or the property is in danger of flooding please ring 0800 052 0130. If your Electricity has completely shut down please ring 0845 2727999 for advice.