Rechargeable Repairs

There are some repairs that aren’t covered by North Wales Housing, and they will be recharged to the tenant. These charges are subject to VAT payable.

Normal hoursOut of hours
Clearing any blockages£80 min fee£100 per hour min fee
Loss of keys/ Locked out£96£180
Light replacement£36£96
Re-setting trip switch£60£120
Rectifying any gas problem created by tenant (including not topping up credit properly)£60£120
Repairing a leak caused by resident (visible)£96£192
Repairing a leak created by resident (non visible – i.e in wall)£150£300
Replacing light fitting or socket installed or broken by resident£54£108
Making safe broken glass£72£144
Quote for glass replacement will be provided
Making safe damaged door£96£192
Standard call out to visit gate repair£30N/A
Advanced payment necessaryrepairs will not be made without payment.

Report a repair by contacting Customer Services on 01492 572727 or by emailing [email protected].