There are some repairs that aren’t covered by North Wales Housing, and they will be recharged to the tenant. These charges are subject to VAT payable.
| Normal hours | Out of hours | |
|---|---|---|
| Clearing any blockages | £80 min fee | £100 per hour min fee |
| Loss of keys/ Locked out | £96 | £180 |
| Light replacement | £36 | £96 |
| Re-setting trip switch | £60 | £120 |
| Rectifying any gas problem created by tenant (including not topping up credit properly) | £60 | £120 |
| Repairing a leak caused by resident (visible) | £96 | £192 |
| Repairing a leak created by resident (non visible – i.e in wall) | £150 | £300 |
| Replacing light fitting or socket installed or broken by resident | £54 | £108 |
| Making safe broken glass | £72 | £144 |
| Quote for glass replacement will be provided | ||
| Making safe damaged door | £96 | £192 |
| Standard call out to visit gate repair | £30 | N/A |
| Advanced payment necessary | repairs will not be made without payment. |
Report a repair by contacting Customer Services on 01492 572727 or by emailing [email protected].
