We understand that this is an extremely challenging time for you, and we want to be here to support and protect you as much as we can.
Some of the things we are doing to help protect you, our staff and the wider community are:
- Closed all our offices
- All staff who can do so are now working from home
- We initially reduced the level of Repairs. However we are now carrying our Repairs and servicing where safe to do so. We have put in place measures to ensure everyone’s safety.
- When Maintenance come into your home we will be practicing social distancing and will be wearing relevant protective equipment
- Where support is usually received face to face we are supporting tenants in other ways
- We are urging all tenants who are in self-isolation to let us know
- Cancelled any planned events until further notice
Welfare calls
We have contacted tenants to check on their wellbeing and to help with their concerns, starting with the most vulnerable. As a result we helped tenants with their shopping, picking up prescriptions and help with electricity/gas meter top ups. If you need any help from us please get in touch with us.
Our Rents team have also been contacting our tenants, offering their advice on any change in circumstances. If you’re not sure what financial support is available take a look on this page. You can contact the Rents Team on [email protected] or call 01492 572727
Keeping up to date
It is important that you keep up to date with the latest government guidance; the best place for this is the Government website here https://www.gov.uk/coronavirus
Getting in touch with us
As our offices are now closed, the best way to contact us is by phone and email:
Tel: 01492 572727
Email: [email protected]
Responding to written communication through the postal system may take us longer because the office is closed.
This information was updated on 6th October 2020. To keep up to date please visit the UK Government website
