News Categories: Residents

Gardening competition winners revealed!

The summer’s here, gardens are green and blooming, the perfect recipe for the NWH Garden Competition!

Thank you to everyone who entered this year’s competition. This year’s entries were yet again amazingly high standard, and judges had a tough time deciding on the winners.

After much deliberation we are pleased to reveal that the winners are:

Best Garden

1st Agnes Jones, Cwrt WM Hughes, Llandudno

2nd Janet Hurd, Ty Llewelyn, Colwyn Bay

3rd Edward Arundel, Lloyd Street, Llandudno

Best Communal Space/Garden

Joint 1st Jean Hayward, Violet Mort, and James Mullins, Hafod y Parc, Abergele

Joint 1st Josh Williams, Pat Law, and Sam Thomas, Ty John Emrys, Colwyn Bay

2nd Nerys Prosser, Llain Deri, Colwyn Bay

3rd St Mary’s Hostel residents, Bangor

Best Container Garden

Joint 1st Val Conway, John Griffiths, and Shirley Thomas, Taverners Court, Llandudno

Joint 1st Reginald Atkinson and Joan Collins, Taverners Court, Llandudno

Joint 2nd Laslo Keri, Leslie Evans, Geoff Uttley, and Donald Blackman, Llys y Coed, Llanfairfechan

Joint 3rd Brian Edwards, Monte Bre, Llandudno

Joint 3rd Rachel Turnbull, Noddfa, Colwyn Bay

Congratulations to all winners. We will be in contact with all winners and runners up shortly with a prize.

Have you tried our Chatbot Huw?

Available 24/7 via our website, Huw may have that answer you have been looking for. Simply click on the icon on the bottom right of our website and type in your question.

Still not got the answer? Fear not, during office opening hours you can use our Live Chat, which is looked after by a member of our Customer Services team.

Conwy Job Expo – see you there!

Are you looking for a new job? Want to find out more about North Wales Housing?

We’re attending the Conwy Job Expo on Thursday 12th May, come and see us and have a chat. FREE to attend. Details:

Conwy Job Expo

Thursday 12th May, 2pm – 7pm

The Barn, Eirias Events Centre, Colwyn Bay.

Rent Increase: Changes required to UC

If you’re on Universal Credit, and claiming housing costs to pay your rent, you must let the Department of Work and Pensions (DWP) know of this change in your rent.

To make this easier for you, the DWP will send you a ‘To Do’ notification to your journal in the first week of April 2022.

You must complete the ‘To Do’ before the end of your Universal Credit assessment period in April 2022 or you will miss out on the money you are due.

Please do not update your journal before the Monday 5th of April, this is because of how Universal Credit is calculated.

If you need help with your journal, please speak to your income officer.

If you don’t tell the DWP about your rent rise, your Universal Credit won’t be increased to cover your new rent and you could miss out on benefits you are due.

If you pay by standing order you need to speak to your bank about increasing your payment.

Here to Support you

Paying your rent on time must be your priority. We have lots of different ways to pay to help take the stress out of managing your money. North Wales Housing’s Income Team are here to support you and provide specialist advice on claiming benefits, maximising income, managing debt and money advice.

Contact [email protected] or call 01492 572727 to speak to a member of the Income Team.

Alternatively, Citizen’s Advice Cymru offer independent advice and guidance for benefits, debt, energy and employment matters https://www.citizensadvice.org.uk/wales .

You can also visit www.understandinguniversalcredit.gov.uk for further information about Universal Credit.

Paying your rent on time must be your priority. We have lots of different ways to pay to help take the stress out of managing your money. Our specialist advisers can also help you to prepare a budget for your household, so you know what’s coming as well as which things need to be paid as a priority, such as rent, council tax, utilities etc.

Income Team are GO!

From Monday 28th February North Wales Housing’s new look Income Team are working to deliver income collection services across our operating area. Working in four geographical patches, each officer will be responsible for working with our tenants to provide help and advice.  

The transition to patch working will be done in two phases, with the initial “training phase” expected to last 6 months before we move into the permanent patch structure in September 2022. We are doing it this way to make sure that all members of the team can receive the training and support needed to deliver excellent and consistent services to all our tenants and colleagues.  These patched are: 

  • Income Officer West – Martin Williams 
  • Income Officer Central – Karlene Jones  
  • Income Officer East – Joann Fisher  
  • Money Advice and Income Officer – Nicky Thomas  
  • Income Legal and Ynys Môn Income Officer– Rhian Hughes 
  • Assistant Income Officer – Hannah Williams 
  • Out of Hours Income Officer – Kieren Lewis 
  • Income manager – Darren Thomas

Please feel free to get in touch with anyone in the Income Team if you wish to discuss our new structure and how we can work together. 

 

FREE Electric Bikes Taster Sessions to tenants

In partnership with Conwy Council and Sport Conwy we’re offering an opportunity for North Wales Housing tenants to have a go at E-biking!

  • There will be a qualified instructor leading the session, and bikes and helmets will be provided.
  • The taster session will suitable for all abilities, and we will be going along flat and easy routes.
  • We’re planning to start the sessions in June 2022.
  • A full risk assessment has been undertaken and social distancing measures will be in place.
  • Unfortunately, unlike our outdoor activities arranged prior to Covid we won’t be able to provide transport to the session.

If you would like to know more about this exciting opportunity, please contact Iwan on [email protected] or 01492 563232.

St David’s Day competition winners

To celebrate St David’s Day we launched a tenant competition, asking you to draw a picture, artwork, collage or photo of what Dydd Gwyl Dewi or Wales means to you. 

The judges have deliberated and have confirmed that the winners are Bethan Hughes and Owain Ellis, congratulations to you both. 

Here are the pieces they entered, highlighting what Wales means to them. 

Thank you to all tenants who took the time to enter the competition. 

Face to face appointments now available

Want to meet up with your Neighbourhood Officer? Feeling the pinch and want help and advice from the incomes team? We can now offer appointments from the comfort of your own home, or from 14th February ‘22, in the Llandudno Junction Office.   

The Customer Service Team will help you arrange an appointment. Contact them via email  Customer Services or phone 01492 572727 with the following information to hand:  

  • Name 
  • Address 
  • Telephone number 
  • Reason for meeting 
  • Preferred date and time 
  • Preferred location

Online career hour event gives people the opportunity to make a difference in 2022 with a new career

People looking to make a fresh start and a new career in 2022 are being invited to attend a special event to find out how they can make a difference in our communities with a job at North Wales Housing (NWH).   

NWH will host an online Career Hour Event on Wednesday 2 February at 1pm-2pm so people can find out more about working in the social housing sector and the careers available at NWH. 

Online Career Hour event  

When: Wednesday 2 February , 1-2pm  

Location: Online 

More information https://www.nwha.org.uk/news-and-events/events/online-career-event-hour/.  

During the event different teams will give you an insight into what they do and what it’s like working in the housing sector and at NWH, as well as find out more about exciting vacancies coming up.   

It is an exciting time to join NWH, we’ve got some exciting plans for the future and are creating new roles.  Come and join us and make a difference.  

Register 

Want to attend? Register your interest at [email protected]