News Categories: Coronavirus

Face to face appointments now available

Want to meet up with your Neighbourhood Officer? Feeling the pinch and want help and advice from the incomes team? We can now offer appointments from the comfort of your own home, or from 14th February ‘22, in the Llandudno Junction Office.   

The Customer Service Team will help you arrange an appointment. Contact them via email  Customer Services or phone 01492 572727 with the following information to hand:  

  • Name 
  • Address 
  • Telephone number 
  • Reason for meeting 
  • Preferred date and time 
  • Preferred location

Post-lockdown service update

We have started to do some Repairs again. Note that we are working our way through the backlog as a result of the recent lockdown and response times may be longer than usual.  Thank you for your patience.

We regularly review the situation and this page and our Facebook and Twitter page will be updated.

Changes to service during firebreaker lockdown

Following Welsh Government’s announcement of the firebreaker lockdown, we have reviewed the services we can offer during this period.

From Friday 23rd October 6pm until Monday 9th November:

  • We will only be carrying out emergency repairs
  • Outdoor work will still go ahead where safe to do so
  • Grounds maintenance service from Rakes and Ladders will also continue where safe to do so

Repairs scheduled for this week will still take place. We will be in touch with any scheduled after Friday 23rd October.

We will review the situation after the firebreaker period depending on Welsh Government guidelines after this period.

Update 12/11/20:

We have started to do some Repairs again. Note that we are working our way through the backlog as a result of the recent lockdown and response times may be longer than usual.  Thank you for your patience. We regularly review the situation and this page and our Facebook and Twitter page will be updated.

Changes to Extra Care Schemes arrangements

Welsh Government have announced changes from 1st June relaxing lockdown rules, allowing members of two separate households to meet outdoors at any one time as long as they stay local and maintain social distancing.

We have carefully considered how these changes affect our Extra Care Schemes. Our first concern is always for the safety of our residents and staff and we have cautiously considered how these changes can be implemented in practice.

  • Visitors will now be allowed outdoors on the scheme, and have will be provided with additional guidelines.
  • We will designate socially distanced areas on the scheme for accommodating visitors.
  • We are asking visitors to pre-book visitors appointments with the Manager to ensure that we have adequate seating and social distance measures at all times in place.
  • People must also continue to wash their hands thoroughly and often.

If you have any questions, or would like to make an appointment, please contact the scheme Manager.

Letter to all social housing tenants in Wales

The coronavirus pandemic is having an impact on all our lives.

The Welsh Government is taking action to make sure help and support is available when tenants need it, right across Wales. Local authorities and registered social landlords have agreed everyone should be treated fairly.

We will:

  • Keep you safe and secure in your home.
  • Help you get the financial support you need.
  • Support you and find solutions if you have difficulty paying you rent.
  • Do everything we can to support your wellbeing.

Read the full letter here: https://gov.wales/letter-all-social-housing-tenants-wales-coronavirus

This is part of a Financial Assistance Protocol document that we have committed to. You can read this here.

Contacting us

Our Llandudno Junction office is now closed. We are still responding to all enquiries by email, phone or by Facebook. Contacting us by phone and emails means we can respond to you quicker.

Responding to written communication through the postal system may take us longer because the office is closed. We are following Government guidelines and minimising any unnecessary travel as much as possible.

Thank you for being so understanding during this challenging time.

Tenant wellbeing calls

The wellbeing of our tenants is extremely important to us. From Thursday 26th March we will be contacting tenants to check on you wellbeing and to help with their concerns, starting with the most vulnerable.

We will be asking you:

  • Are you OK? Do you need help with shopping or need prescriptions collecting?
  • Do you have any other needs or concerns that we may be able to help with?
  • Checking if we have the correct/up-to-date contact details and information for you on our system

If you need any help in the meantime you can get in touch with us on 01492 572727 or [email protected]